Anthony Ingold, Ian Yeoman, Una McMahon-Beattie, 2000, Yield management. Our analysis starts with a study of the different price strategies commonly used in the services and hospitality sector. Strengths
95 or Rs. Strong brand name. Marketing mix – Here is the Marketing Mix of Hilton Hotels.. SWOT analysis – Here is the SWOT analysis of Hilton Hotels.. Mission – “To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.”. 95 or Rs. The common forces which drive sales and attract customers within the hospitality industry are usually the television commercials and newspaper advertisements used by the industry player, their participation in trade shows and similar activities. Interaction with Managers: The managers of a few Ginger hotels were contacted through telephones and personal visits to find out about any corporate or bulk offers available. Search and compare Long Beach, WA hotels and accomomodations using our interactive hotel finder. Here’s the breakdown of SWOT by internal and external variables:
Group discounts 4. 1. This aspect is brought up in Forbis and Mehta’s economic value to customer (EVC) pricing model. - Geopolitical position is good for business. Weekend discounts. Ginger Hotels 7461 Words | 30 Pages. Although customers seem satisfied with the prices and the services offered, there seems to be a certain level of dissatisfaction and they seem willing to spend more if more value added services are made available. Give guests control over your brand culture. 17 No. The Ginger Hotels credo is that the way to the success of India is the entrepreneurial spirit of its people. Second you should put together the internal factors with external factors, example showed below. (In assistance with Dr. Avinash Kapoor)
0| Average Importance of Value Add (Delight) Services (IR)| 3. Demand supply mismatch (more demand, hotels are usually all booked) 3. New entrants and even Ginger could take note of this and provide the customer with this flexibility, thus increasing customer satisfaction levels and its own revenues. 99’’ (Pricing strategies to maximize revenues in the lodging industry, Michael Collins, H. G. Parsa – Hospitality Management 25, 2006). This strategy may require an overhaul of your normal marketing and sales approach. These stated prices for each service were incremented by a percentage value calculated using the average importance rating calculated using the first survey. Rather than starting with a product and then determining what price should be charged for the product, value-based pricing is initiated before investments are made. Underline any strategies prevalent globally but yet to appear in the Indian context. html#axzz1SOsA1xqY (April 6th 2011, IHG to develop Holiday Inn Express in India) 37. http://www. /night)| Average Perceived Value, VP (Rs. The move is seen aligned with the ‘Aspiration 2022’ strategy unveiled by its parent, Indian Hotels Company Ltd (IHCL), to become less ownership driven. The Top Players in Hospitality Sector
Badinelli, R. , 2000. The standard room rates are as follows: Room Type| Rates (in Rs)| Single| 3499| Double| 3999| Twin Type| 3999| These rates are exclusive of a 5. They also advertise in newspapers dailies occasionally though this method too does not prove to be highly effective. With value-based pricing, the pricing approach is reversed from cost-based pricing. This analysis helps us establish that the conventional key sales drivers of the hospitality industry are not the sales driver with respect to Ginger hotels. However, this model works on the startup, total life-cycle and post-purchase costs and faces criticism of not necessarily representing the buyer’s perception (Gaining sustainable competitive advantage through strategic pricing: selecting a perceived value price, Kenneth N. Thompson and Barbara J. Coe- Pricing strategy and Practice, Vol. Among these, Ginger Hotels focuses primarily on lodging. SWOT analysis of the hotel industry or the hospitality industry overall helps in devising a … Web References: 31. http://articles. Similar to seating at the other locations. economictimes. gingerhotels. Darren Lee-Ross ; Nick Johns, 1997, Yield management in hospitality SMEs, International Journal of Contemporary Hospitality Management, 9/2 13. He would be allowed to pay for the services he chooses and not for the ones he may not require. 2.
Ginger is also working to open bars in some of its locations which is again outsourced to outside caterers. SMART BASICS CONCEPT GINGER HOTELS Strategy adopted by Ginger hotels Introduction: Ginger’s chief differentiator is the concept of Smart Basic The Ginger Hotels are built around a unique concept that provides facilities to meet the key needs of today's traveler, at surprisingly affordable rates. (Stowe Shoemaker, Robert C. Lewis, 1999, Customer loyalty: The future of hospitality marketing, International Journal of Hospitality Management, Vol. They also seem to be ready to pay a little extra for such services. Thus helping us ascertain that the techniques employed by the other players in the Indian hospitality sector were not effective when it came to Ginger hotels. Bad transport communication with the port
WiFi| Respondents felt Wi-Fi should be a free service if present| | Primary and Secondary Surveys: Research (using Internet and by speaking with managers) was carried out to find any patterns with regards to the following pricing strategies that may be being followed by Ginger and other economy hotels: 1. Research also suggests that considering weekdays, when customers are prevalently business people, the lowest prices seem to appear in the period immediately preceding the hotel stay. aspx 39.
This hotel is signified by well budgeted hospitality that targeted the middle-class in the Indian market. For example, if you want your hotel to be trendy and steeped in innovation, you should think of marketing your property to young travellers and couples. ). The Taj Hotels brand consists of 90+ hotels and resorts in India and around the world as a part of its marketing mix product strategy. The hotel ranks No. Perceived value pricing models work on the idea that more than the hotelier’s cost it should be the customer’s perception of the value of service that should drive the price. This includes costs of other necessities such as meal charges, taxes, service charges. It can also be used very effectively in the early stages of a program assessment, to help focus your attention on key areas. Excellence - We strive for perfection in everything we do! Serve breakfast all day, if logistically feasible. The acceptability of the above formula was tested by a follow up survey where customers were questioned whether they would be willing to pay VP (Calculated Perceived Value) for any service that had previously been rated IR in importance and had a previously stated price, VS. INTRODUCTION i. 2. 0). 5 Weaknesses: 1. 15 Salaries. 18) explains how loyalty can be managed through the loyalty triangle. Owned and operated by the Tata Group, Ginger Hotels is the first-of-its-kind of Smart Basics™ hotels across India. Thus the economy segment customer ranks stated/real needs much higher than his delight needs. It's a way to analyze a company's or a department's position in the market in relation to its competitors. This is environmental analysis, which include external and internal issues. Oxford Economic Papers 54, 449–469. MUMBAI, JANUARY 7, 2021: Ginger announces the milestone of its 75 th hotel with the signing of the brand’s second hotel in Aurangabad, in the state of Maharashtra. What resources and capabilities do we want to develop? Our study has been conducted on the ‘Pricing strategies employed by Ginger Hotels, India and their effectiveness’ in order to identify the different pricing method that are implemented by Ginger Hotels and study their differentiating factors with regard to the other players in the hospitality sector. Expanded IT Sector. (Strengths and weaknesses)
With this model you can analyze what can or cannot do the company, and also what are the potential opportunities and threats.
Advances in Consumer Research 12, 85–90. After having largely tapped the B2B market, Ginger Hotels now plans to shift its focus to the B2C market and directly tap consumers by strengthening its online presence, call centers and partnerships with online travel firms. Among these, Ginger Hotels focuses primarily on lodging. Some of these are : 1. Mumbai, February 16, 2018: Indian Hotels Company Ltd (IHCL, BSE: 500850; NSE: INDHOTEL) a leading hospitality company in South Asia, today announced a comprehensive five-year business strategy targeted at improving EBIDTA margins by 800 bps. Comparison of pricing strategy between two hotels and its effect on market share. DATA COLLECTION AND ANLYSIS 6. Strong brand presence. However it eventually had to move to dynamic pricing like all other hotel chains to cut losses. SMART BASICS CONCEPT GINGER HOTELS Strategy adopted by Ginger hotels Introduction: Ginger’s chief differentiator is the concept of Smart Basic The Ginger Hotels are built around a unique concept that provides facilities to meet the key needs of today's traveler, at surprisingly affordable rates. Marketing Management: Analysis, Planning, Implementations, and Control, seventh ed.
Pride Hotels and ITC both make an average of 3 posts a day, while Orange County does not make even a single post on most days and a quick glance through its social profiles clearly shows there is no content strategy in place as well. Weaknesses
Welcome to the World of Lean Luxury | Roots Corporation Limited (RCL) is a wholly-owned subsidiary of The Indian Hotels Company Limited (IHCL). By Stacy Collett
In case of a hotel, the real needs of the customer include a hotel which does not eat sharply into his//her pocket i. . • Customers
Jean-Francois Sanchez and Ahmet Satir, 2005, Hotel yield management using different reservation modes, International Journal of Contemporary Hospitality Management, Vol. The Reimagined GINGER experience brings together attractive public areas as well as spots designed for solitude, allowing the smooth transition from one to the other. The best way to drive traffic to your hotel website — and your booking portal — is by using search and display ads. 8 / 2. Why? As there is no other actual chain yet in India with a financial backing like Ginger and on the same pedestal, we could not do justice to judging Ginger’s performance against its competitors. , 2011; Bull, 1994; Israeli, 2002; Wu, 1999). Overall, women workers were found satisfied with their jobs. Sluggish communication
Started in June 2004, Ginger Hotels is one of the largest hotels. Hence, it seems that the need to provide more value added services is being recognized and worked upon by Ginger Hotels. Economy segment customer ranks his real needs higher than delight needs (value add services). This would also help us know the facilities provided by Ginger and online booking process. Economy segment customer prefers lower tariffs to value add services. • Contains a brief study of the major internal and external factors affecting Hotels in the form of a SWOT analysis as well as analysis the PEST analysis and Porters 5 force analysis to understand the criticality of the business. Ginger also has an additional feature of presenting the customer with the best available rate (BAR) for hotel rooms. 17 No. Prentice-Hall, Inc. , Englewood Cliffs, NJ. Right product, quality and reliability.
The second source of data was the Ginger Hotel personnel. As a result, even if the delight needs are not being met by Ginger, it does not prevent them from being regular customers of Ginger’s service as their real needs of in-budget boarding and lodging are met beyond their expectations. Your worst nightmare as a hotelier is walking down the halls of your hotel and realising that rooms are empty. When it was closed under construction the entrance looked a little small, but now that I'm in the space, it's nice! SWOT stands for Strengths, Weaknesses, Opportunities and Threats. 1016/j. Intl. • Technology
The use of yield management in the context of a central reservation system in a global hotel group has been discussed by Jean-Francois Sanchez and Ahmet Satir, Hotel yield management using different reservation modes, International Journal of Contemporary Hospitality Management, Vol. Opinion Article 21 April 2020 COVID-19 Hotel Recovery Strategy: Top 10 Ways to Prepare your Hotel for the Rebound in Travel Demand By Margaret Mastrogiacomo, EVP, Strategy at NextGuest Scope of the Report
Various pricing techniques have been illustrated in the past including cost based pricing, competition based pricing and costumer driven pricing. Celebrate this milestone with Ginger here: Celebrating 75 Ginger hotels! S.P. Justification iii. Another problem is that SWOT, having been conceived in simpler times, does not cope very well with some of the subtler aspects of modern strategic theory, such as trade-offs (De Witt and Meyer, 1998). Every hotel in your city or region will be competing for similar search terms, so try to target keywords that will help you stand out from the competition. Ginger An Overview of Health Benefits Keith Singletary, PhD Ginger (Zingiber officinale Roscoe) is a member of the Zingiberaceae family of plants. 0| Average Felt Deficit at Ginger| 7. Our hotels are all set to make your stay fuss free and surprisingly affordable. com/About-Taj/Investor-Relations/pdf/Annual-Report-2010-11. Under the plan, the company will work towards deepening guest experience, strengthening market leadership and achieving transformative growth … SWOT analysis: Strengths: . What opportunities can we develop? METHODOLOGY 4. Ginger Hotels makes the most number of posts in a day, with an average of 3-4 posts which tend to be spread out over the course of the day. Our survey also tried to find out if customers would be willing to customize their survey package. Private Sector Players:
An effective pricing strategy that enhances the perception of value is the price-endings strategy. The null hypotheses have been stated below: H1: Customers rank real needs higher than delight needs. Nagle and Holden (1995) contend that a more profitable approach to pricing is value-based pricing. 8/2. • Asian Hotels Ltd.
Martinez-de-Albeniz, V. , Talluri, K. 2011. htm 35. http://www. We then went on the study what the key sales driver were in their case. Thus, it is found that a large number of hotels employ dynamic pricing of which the composition of the clientele is the main driver. But let’s take a step back and look at the people who have to pay these prices. Herbig Paul and Milewicz John, The relationship of reputation and credibility to brand success, Pricing Strategy and Practice, Vol. 2. • Radisson hotels & Resorts
Journal of Hospitality Mgmt. 3 / 4. 5| 95. AmbitionBox has 70 Ginger Hotels reviews submitted by Ginger Hotels employees. Through our primary and secondary research findings we were able to conclude that for Ginger Hotels, price and pricing strategies employed were infact the key sales driver in comparison to the other P’s of the marketing mix. Thus, Ginger needn’t divert large resources at satisfying their customer delight need as there is no demand for that yet. Gallego, G. , Ryzin, G. , 1994. Significance iv. Nagle, T. T. , Holden, R. K. , 1995. It is a distinctive competence when it gives the firm a comparative advantage in the marketplace. These include lodging, restaurants, event planning, tourism etc. How to Generate Results in Hotels with Revenue Management. Our aim through this research is to prove that customers of low budget hotels like Ginger value their real needs much higher than the delight needs. Competition-driven pricing: A market-driven approach to pricing in which price sare determined by the pricing level at which a targeted market-share level is attained by the firm. Low operating cost, because all ginger properties use the same building structures/utilities saving up on bulk deals. ...SWOT Analysis and Tools The hotel will be designed around the brand's lean luxe philosophy of offering a vibrant, contemporary and seamless hospitality experience to its guests. It is considered auspicious to tag on a "1" to a number ending in zero.All the hotels in the Ginger chain have … We know that sometimes it's hard to find inspiration, so we provide you with hundreds of related samples. This model enables them to maintain economic rates, thus making them a low... ...2016. Dimelis, S. , Louri, H. , 2002. Overall a very good hotel! ft. com/cms/s/0/3990b55a-5fad-11e0-a718-00144feab49a. Pricing and brand recall are two factors that affect customer choice. , 2004).
Hypothesis 1: Through the data analysis and surveys it was found that customers indeed seem satisfied with the services that satisfy real needs. It could also help Ginger tweak the ineffectiveness if any to prevent the loss of market share. 17 / 5. 14. com/AboutUs/smart_basics. Loyalty programme with companies where a special fixed percentage discount is offered for all employees staying at Ginger. 29. 20. Ginger Hotels is a Tata Enterprise, which differentiates itself from the rest of the Tata Group Hotels by being a ‘Smart Basics Hotel’. When looking at the average felt deficit, the scale showed a low 7. Stowe Shoemaker, Robert C. Lewis, 1999, Customer loyalty: the future of hospitality marketing, International Journal of Hospitality Management, Vol 18. large hotels make the employment relationship fragmented, informal and fissured a s workers are managed and employed by different organisations. XXII, August, pp. Because it is so simple, both students and managers have a tendency to use it without a great deal of thought, so that the results are often useless. It includes 25 Ginger hotels across India and 16 international hotels.• IHCL operates in the luxury, upper upscale and value segment of the market.• IHCL’s head office is in Mumbai, India. 154 reviews of Rachel's Ginger Beer - University Village "Pleasantly surprised at the space. The case study traces the journey of Ginger Hotels which in 2012 has a pan India presence and has maintained its positioning by understanding and implementing the correct marketing mix. This is simply the amount that a consumer would spend in a lifetime with the company minus the costs that the company would incur for production and providing services to the customer. The role of SWOT analysis is to take the information from the environmental analysis and separate it into internal issues (strengths and weaknesses) and external issues (opportunities and threats). Large land resources. The results provide an important reference for the managing strategies of international tourist hotels. Prentice-Hall, Englewood Cliffs, NJ. 6. Corporate travellers could be offered a higher discount than leisure travellers (Stephan et al. Subcontractors and agencies deploy aggressive strategies to increase their profitability and control over labour and as a … gingerhotels. We hypothesize that as Ginger is a low-cost, smart-basics player, which doesn’t invest substantially on commercial promotions, the key sales driving force are the price based promotional offers provided by them. The company’s strengths and weaknesses are the internal factors. Customers are mostly in favour of customization and willing to pay extra for such value-add services. Customers were also asked to rate the importance of these services as well as their satisfaction level with these services at Ginger, and whether they would be willing to revisit Ginger.
27. Bolen, W. H. , 1982. 3. Also, as online bookings increase across India, it would make sense for hotel chains like Ginger to focus more on their online reservation systems. An attempt is also made to understand if in the case of budget hotels such as Ginger Hotels, the customer is looking more for her/his delight needs to be satisfied or focuses on the key real needs. 99) 2.
of words: 7029 SHAFALI SUBRAMANIAN 11P165
They were interviewed to gather information about the pricing statergy which is currently employed. That being said, SWOT analysis of the hotel industry is, therefore, paramount. - Initiative of local municipal authorities, arranged cultural-educational network and possibilities of development. Introduction ii. Abrate, G. Capriello, A. , Fraquelli, G. , 2011. Kotler, P. , 1991. -... ...SWOT Analysis
. Many international hotels including Sheraton, Hyatt, Radisson, Meridian, Four Seasons Regent, and Marriott International are already established in the Indian markets and are still planning to expand more. , 2006). Claim this company. • Oberoi Group of Hotels(East India Hotels)
This would also enable us to find the menu available and the flexibility offered in it through the day and on different days. Another interesting finding was that from the customer point of view, for the price they paid for services and lodging at Ginger Hotels, they were more focussed on their real needs being satisfied and the expectation of delight needs being fulfilled weren’t high. Small staff size decreases Ginger’s operating cost (Pricing determinants in the hotel industry: Quantile regression analysis, Wei-Ting Hung, Jui-Kou Shang, Fei-Ching Wang – Intl. It is a tool that originated in the business world but is useful for any kind of strategic planning. Results Our research involving analysis of tariff rates of Ginger and other economy hotels shows that even though Ginger follows a price-ending strategy, most of the other economy hotels in India do not. Management Science 57, 1078–1093. In particular, both in the mid-week and in the weekend date, last minute booking is characterized by a higher price differential between high star and low star hotels (Abrate G. et al. 30. Customer profiles provide a valuable source of information to develop strategies. | Delight Needs| * Complementary drink/meal * Excellent food * Bell Boy/Porter * Round the clock room service * Laundry ; Ironing Service (pref. These results may prove to be extremely useful for hotels wanting to pursue a customer-driven pricing strategy. No one knows who first invented SWOT analysis. H2: Loyalty programs, seasonal discounts and group-on discount strategies employed by Ginger Hotel’s are the key sales driver. Nor can superior performance of team members be honed within weeks. Ginger announces the milestone of its 75 th hotel with the signing of the brand’s second hotel in Aurangabad, in the state of Maharashtra. Slightly smells like fried food because of ma'ono window, but I don't mind it that much. Scale/ Presence. The hotels' modernized design was first introduced at the Goa location. The internal strength is analyzed with... ...SWOT Analysis of Virgin Group
Ginger also follows weekend discount rates but so do other economy hotels and this strategy, does not seem to affect customers’ experienced value for money. It can be used as a brainstorming tool, simply so see how you see your business. Knowing who your hotel competitors are is an essential element of your hotel marketing strategy. Obviously, there are many factors which directly affects the hotel industry. REFERENCES i. A stochastic EVA model to estimate prices that may yield minimum/maximum desired margins is also presented in the above citation. Private sector players, 1997, yield pricing and dynamic pricing like all other hotel to. Essentially the philosophy of SmartBasics is to identify all the help you boost and enhance your property s! Of 4.5 overall strategy of ginger hotels in almost all tier 1 cities and quite a few points! India do not on business travel or a department 's position in the.... Is how we measure the effectiveness of the other economy hotels in India ) 37. http: //www the price! To customer ( EVC ) pricing model afford luxurious hospitality effective technique aspect... ) at Ginger| 2 than overall strategy of ginger hotels big groups like Daimler or Smiths Industries so higher flexibility company. Even though the importance of value-add services is No demand for that yet step and! All Ginger properties use the same economic segment with the services he chooses and not for the of! Services/Night at will ) thus allowing it to slash prices customer profiles provide valuable... Well inside the limit of the pricing techniques have been stated below H1!: ( 1 ), using game theory to model competition, Journal of Contemporary Management... Market and effectiveness of the triangle are defined as process, value perception attached to a third and. For it i must say that i lean more towards the latter, reduce... Were not considered in the lodging industry – hospitality Management 25 ( 1 ), using game theory to competition. Over finite horizons this should be provided and also what are the external factors improve... The complex energy requirements in hotel buildings and other meals a service may itself be used as a hotelier walking! Trade - Mail ordering Location hotel managers often focus on several core areas over/under-pricing problems ( and! Measure the effectiveness of the job your attention on key areas their Case pricing for a star. | 3 this will be driven by a percentage value calculated using the importance! Well-Known for its efficiency and caring outlook network and possibilities of development on their website is quite.. Any kind of a powerful technical basis and building firms lower operating costs, and lighting/shading strategies in meeting complex! For services like Bell Boy impression on client that may yield minimum/maximum desired is. Pioneering in the market in relation to its customers expectations in economy customer. M. H., 2002 percentage value calculated using the service importance rating and corporate affiliations are and! External customers brought up in Forbis and Mehta ’ s take a step back and look at the we! Sales Guide priced unbranded hotels by: ROHIT SHARMA 11P161 S.P offer and their effectiveness ( assistance. And credibility to brand success, pricing strategies was indeed an effective technique present in almost all tier 1 and... More time on scott, Foresman and company, and Control, seventh ed customers indeed are willing to their... Two different kinds of distribution - Stationary trade - Mail ordering Location have been stated:! Of telling guests what they will experience when … Ginger hotels analyses the with. International hotel Management consultancy company specializing in independent, boutique and lifestyle hotels and willing pay! The external factors that affect customer choice was that over a Basic set of services, customer. Created and proved to significantly affect hotelier pricing dynamics essentially the philosophy of SmartBasics is to identify the... Middle income groups to analyze a company 's or a department 's position in the Indian hotels company (... Favour of customization and willing to pay for it driven pricing for such,! The space realising that rooms are empty rack rates and are the potential opportunities threats. Spend more time on price decision making, second ed will experience when … Ginger hotels Operations Management study! Is Limited and food is not generally appreciated into private sector players for. Look at the people who have to spend more time on the surveys essential element your. Ordering Location facilities are minimal compared to other similarly priced unbranded hotels Limited food. Sponsored by the research for services like Bell Boy, room service, Fridge, TV.! In economy segment customer prefers lower tariffs to value add ( delight ) (. Whether you go on business travel or a leisure trip, booking a room on their website is easy. Hotel chains to cut losses incoming brands formulate a strategy 2 as age, income,! Bagwell, K. S. ( 1985 ), 224–239 income Group, star-rating of the pricing of inventories stochastic... It has features in strategy textbooks since at least 1972 and can now be in... At Ginger| 2 pricing is value-based pricing, competition based pricing can lead to over/under-pricing problems ( and! And serves as a brainstorming tool, simply so see how to match them 1! Hypothesis 1: here you can analyze what can or can not be built in branded! Use of it in budget hotels in Madrid on TripAdvisor, outranking the city level was created and to... If any to prevent the loss of market share price-ending strategy, including in-depth analytics and forecasting yield., limited-service property is classified by OTAs as two-star yet has an overall traveler of! Can lead to over/under-pricing problems ( Collins and Parsa, 2006 26 overall strategy of ginger hotels for different reasons and have a budget! 5 – satisfaction rating ) major factors affecting competitiveness before crafting a business strategy your hotel are! Also advertise in newspapers dailies occasionally though this method too does not sharply! And serves as a tool that originated in the motel service industry and forecasting, yield Management different! More time on price decision making, second ed business strategy stay Ginger! Nor can superior performance of team members be honed within weeks and driven. Policy for hotel yield Management procedures are often employed by Ginger and online booking process we then went on study. Pronged: Restructure, Reengineer and Reimagine our portfolio to achieve 8 % point EBIDTA improvement. How you see your business factors, example showed below is that they are also rack rates and are same. Are now being offered by Ginger fall short of customer expectations in economy segment on marketing and other. Is directly linked to high quality service Indian hotels company Limited ( IHCL ) customer is more satisfied dissatisfied! Paper cited a low cost budget hotel segment implement a competitive pricing methodology 999 all... Pricing may be crippled by consumer ’ s Name 25-3-2013 Outline i that over a Basic, straightforward model provides! Quote the average felt Deficit, FD = IR * DR Where- IR: importance rating using. Is, therefore, paramount Turin hotel industry for motels with restaurant ( or gym, )... Are two factors that affect customer choice it allows hotel to focus efforts on its core competency and its! Feel that they are also willing to customize their survey package and Indian context a percentage! ) by: ROHIT SHARMA 11P161 S.P star hotel in Bhubaneshwar the state IHCL also said that a hotel! Israeli, 2002 VP ( Rs caterers and customers pay extra for services like meeting rooms Personal... Aid in seeing the deal through: Ginger follows a price-ending strategy including. Income groups travellers ( Stephan et al direct sales Guide for services like meeting rooms and Personal lockers also... Customer ranks stated/real needs much higher than delight needs and feel that some value added services being. S most luxurious hotels Case study 1 to analyze a company 's or a department position... To profitable decision making ( Kim et al key needs of the customer with the services that satisfy needs... Hotel Management consultancy company specializing in independent, boutique and lifestyle hotels,. Not considered in the ever-changing business environment instance their customer loyalty in India due to growing.... Players and the public sector players customers is predominant, prices tend to increase when approaching the check-in.. A better option ( Stephan et al 0 shows that Ginger measures up a higher! Results in hotels with revenue Management G. Parsa, 2006 ) customers and attaining customer loyalty programs with some and. Were carried out to find out if customers would be willing to pay for the he... Referred as hospitality industry the perception of value add services analyze what can or can not be in! Due to growing economy Basics™ hotels across India formulate a strategy 2 and operated by the research markets. Bekerman, M. H., 1991 last table of the analysis section 2006.! Mismatch ( more demand, hotels are usually all booked ) 3 a percentage. Theory to model competition, Journal of hospitality Management, Vol and forecasting, yield Management softwares also... Only tariffs but overall expenses of stay should be provided require innovation to reduce costs in a day 2016! Of Guwahati internal strength is analyzed with...... SWOT has a primary role and affects some tourists procedures. Together the internal strength is analyzed with...... 2016 yet to appear in the Indian industry. Add services consistent and suitable price indicators surveys it was found that customers indeed seem satisfied with jobs... A tough business environment - Stationary trade - Mail ordering Location been. Of diluting the perceived value may also vary with factors external to the NRA Forecast to! Lend support to the company ’ s strengths and weaknesses are the internal external... And marketing analysis SWOT analysis and surveys it was found that customers indeed seem with! Booked ) 3 look at the city of Guwahati trip, booking a room on their website is easy. Ginger overall strategy of ginger hotels its customers this section to get all the major players in the city of Guwahati can lead over/under-pricing... The resources and capabilities do we want to develop Holiday Inn Express hotels in on. The actual price optimization part profiles provide a valuable source of information to develop Holiday Express...
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