MoneyGram offers products and services through a network of agents and financial institution customers. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. } Stop being thieving ******** & tell us how we get our money back without sending us round in circles! } else { $("#email").attr("placeholder", "Email *").removeClass("validate:{email:true}").addClass("validate:{required:true,email:true}") } MoneyGram is the worst money transfer service ever, avoid like the plague! I am truly disappointed. MoneyGram exchange is rubbish too so the difference between sending from you bank and MoneyGram evens out anyway. A UK based customer service telephone number is … I also hear collecting the money is as straight forward as sending it. }); I could not understand why so we tried to do transaction again again money removed and transaction number given again cancelled and money taken to be returned in 3-10 days . i will be going to start a chargeback process now to recover my money. }); Do you agree with MoneyGram U.S. | Money Transfer ’s 4-star rating? $('#fraudReporter').hide(); | Discriminatory and extremely poor. What that is meant to mean so if so why the hell you take more funds next attempt send me transaction code and then cancel again . Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. Furious isn’t the word ! How can a transaction made multiple times and verified by the same MoneyGram agents, can one day become fraudulent? $('#sendDate').hide(); MoneyGram Plus service offers faster transfers, instant notifications when a recipient picks up their money transfer, special offers and promotions, and the ability to access more features in the MoneyGram iOS and Android mobile apps. $('input[name="noEmailConfirmation"]').on('click', function () { So I demanded money be returned to my account immediately to be told 3-10 days I work with accounts and payments and NO payment worldwide takes 3-10 days when you can pay instant as you received the funds . MoneyGram is one of the largest payment transfer providers in the world, second only to Western Union. worst service they said to receive money i have submit my id but there web page not working sender paid 50 pound and now I'm unable to receive money worst service they f**king holding my reason for f**king no reason im ready to give every type of identity. When you call the very poor customer service you're told nothing that makes sense because it looks like they are just happy to let customers go. $('#auth_ref_number').show(); $('#PurchaseDate').hide(); } else { $('#sendDate').hide(); Too bad I can't give less than 1 star. $('#phoneWrap').hide(); MoneyGram is a world class scam, couldn't collect funds from Poland for a week looking for branches they have all over Warsaw, they just couldn't make the funds available, avoid this illegal money transfer scam before you regret it! if ($(this).prop('checked')) { She was told that WE needed to call you. The limits depend on the applicable legal requirements and circumstances of each transaction (such as receive country)*. It provides money transfer services, money orders, and bill payment services to consumers. So angry I am I send 2 complaints online as could not find a number then find a number call and speak to lady who said that suspicious activity on the receivers side ??!! Send and receive money in Ukraine with MoneyGram. if ($('#Webform_Type_of_Service__d').val() == 'mg_online') { 24/7 customer support; Customer Support. $('#ReceiveCountry__d').show(); To contact the customer service one should write to email using the website of the company. $('#phoneWrap').fadeIn(); sent money through my card from their agent location in person, gave them all my ids, charged my bank for £2500 and then totally queit. | $('#mo_amount').hide(); Too bad it's not possible to give less than 1 star. $('#Webform_Type_of_Service__d').change(function () { Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. $('#mo_number').hide(); } else { $('#serviceType').hide(); $('#NoEmailCheck').hide(); $('#PurchaseDate').hide(); } else { $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); $('#fraudReporter').hide(); $('#tr_number').hide(); | DO NOT USE ! $('#mo_number').hide(); $('#ReceiveCountry__d').hide(); $('#mo_amount').hide(); *Requirements vary by country. Reviews from MoneyGram employees about working as a Customer Service Representative at MoneyGram. $('#MAR_checkbox').hide(); Privacy Statement Do you agree with Moneygram UK’s star rating? checked in the evening to see the same message - additional information required. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. Last year my father sent me some money through my cousin, when I arrived at the moneyshop, I was then told the money was withdrawn. I have done nothing wrong.What a very poor way to conduct business. Check out what 2,767 people have written so far, and share your own experience. $('#tr_number').hide(); We called you & you told us the recipient needed to call you to give further details! $('#tr_number').hide(); You can use the MoneyGram estimator tool to estimate the cost of your transaction. } else { $('#Webform_Type_of_Service__d').change(function () { | Read 61-80 Reviews out of 1,445 I am so so so angry I will never use your service again and do no recommend anyone else to do so use western union much more reliable company . Moneygram customer service is very rude.If you challenge them on anything they become defensive and try to get you off the phone. $('#mo_amount').hide(); }); Discover what it's like to be a part of our IT team and make an impact in your career today. $('#sendCountry__d').show(); At MoneyGram, you'll collaborate with industry leaders, using the latest in technology to accomplish our business goals and continue to provide the best service for our customers. }); $('#ReceiveCountry__d').hide(); $('#MAR_checkbox').show(); Report Fraud. Sending cash via MoneyGram is a service most commonly used by those looking to transfer money to the third world. $('#PurchaseDate').show(); Custouservice is absolutely rubbish. Use western union if you’re going to use a service or just send it from your bank and pay slightly higher fees. We use cookies to give you the best experience on our sites. $('#tr_number').hide(); Pros Of Trading With MoneyGram Customer Support. AML on 200 euro for a 70 year old women. If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 1800 558 792 in order to have the transaction cancelled immediately. }); } MoneyGram decided to block my account without any evidence what so ever despite few years of using the service to send money to my family . if ($('#Webform_Type_of_Request__c').val() === 'Report_Fraud') { } $('#sendCountry__d').hide(); // Start code here - replace this code with old one. Please contact your local MoneyGram agent to verify whether the service or … $('#sendDate').show(); Anti-money laundering and customer-/agent-related fraud prevention information and training MoneyGram agent compliance programs and policies To request a copy of our Global Partner Compliance Policy, send us an email at [email protected] . I have used moneygram both to send and receive.I have needed to call customer service on at least a half dozen occasions. 0 stars, sent money no problem the first time, went to send again and my account is blocked, there is NO customer service, financial ombudsman here I come. After requesting a refund they took ages to cancel and refund. }); We will never use Moneygram again & we will be reporting you to the Financial Ombudsman. None of your business! wasted 3 hours on the phone - one said id was not uploaded, second stated id cannot be seen, third stated id was not uploaded correctly, manager said id not uploaded. Licensed as a Money Transmitter by the New York State Department of Financial Services. MoneyGram's wire transfer service is a fast and secure way to send money, as an alternative to cash or a personal check. $('#auth_ref_number').hide(); i made a transaction on the 4th of December, till now they are unable to make it, I called them many times and speak with them, every time they told me a new story, one of them said it will be delivered between 15 to 30 minutes, one said after 2 days it will be delivered, once said it will take 4 working days, then I spoke to the manager he was very rude, I ask for a refund, he said I already made the request, you will have within 4 working day, and you will get refund email within 10 minutes, today I spoke to the manager again and she said it will take 10 working days to refund. called them and uploaded id again - confirmed by the representative. Registered with the Belgian Crossroads Bank for Enterprises under number 0671.690.653. You now have £85 of our money which we cannot afford to lose, minimum wage salary, a baby to feed, £85 is a lot of money to us. Spent money to travel all the way to an agent location at the post office. if ($('#Webform_Type_of_Service__d').val() == 'money_transfer' || $('#Webform_Type_of_Service__d').val() == 'send_to_act' || $('#Webform_Type_of_Service__d').val() == 'mg_online') { }); The longest I have ever been on hold is 8 minutes but mostly it is less. Report Fraud. $('#mo_number').hide(); After a week of wasting my time I’m still waiting and hoping that i will receive a refund. if ($('#Webform_Type_of_Service__d').val() == 'mg_order') { I have been pushed around moneygram, the Portuguese court and now I have nothing more. More information can be found in our Cookie Policy. Registered with the Belgian Crossroads Bank for Enterprises under number 0671.690.653. $('#sendCountry__d').hide(); $('#ReceiveCountry__d').hide(); they don't have the right information, everybody is their own, they are just here for time pass, nobody cares about you, just 200 pounds and they are unable to deliver. $(document).ready(function () { $('#tr_number').show(); $('#PayDate').hide(); On the last occasion our lawyer told us when she tried to retrieve the money, Moneygram staff insisted she tell them why she was being sent the money, how long she’d known us etc. Cookies Authorized to do business in all 50 states, D.C. and all U.S. territories. $('#auth_ref_number').hide(); }); I set up an account to send some money to India, £100. if ($('#Webform_Type_of_Service__d').val() == 'money_transfer' || $('#Webform_Type_of_Service__d').val() == 'send_to_act') { | This is a Blatant Discrimination because I'm 1000% sure noone at MoneyGram can prove the wrong aspect of my last transaction, obviously because it was not.And worse, they've even blocked my mother on the receiving end to ever get any money from MG. $('#mo_number').show(); $('#sendDate').hide(); $('#PurchaseDate').hide(); I was homeless at the time, and this really contributed to my depression, not having somewhere to sleep or food to eat. You can view information about how we will handle any complaints we receive, here. When I am living in Germany I used to pay charges for small amount but here in UK when I send money directly to the account, I don't need to pay charges which make me more happy with the service. $('#NoEmailCheck').show(); $('#phoneWrap').hide(); done and dusted according to the phone rep. few hours down the road, i checked the status and it was still the same. Appalling!! $('#sendCountry__d').hide(); I then tried to ring moneygram to lodge a complaint to no avail I was told my cousin would have to lodge the complaint from Portugal, the complaint came back information we already knew. worst service, a bunch of scammers. $("#email").attr("placeholder", "Email").removeClass("validate:{required:true,email:true}").addClass("validate:{email:true}") $('#serviceType').show(); | Information on this site may refer to services and products that are not available in your country. $('#mo_amount').show(); management needs to think about it. Moneygram is ranked 38 out of 214 in Cash Services category If you continue on our site, you are giving your implied consent to our use of cookies. We’ve used the service several times to send money from the UK to our lawyer in Romania. $('#PayDate').hide(); } $('#PayDate').hide(); Today I sent money to my husband whom I have sent to before received a code for transfer and he went to collect to be told it had been cancelled and funds will be returned to me in 3-10 days . I normally use Western Union but because of Covid I cannot. $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); MoneyGram worst money transfer agents! if ($('#Webform_Type_of_Service__d').val() == 'bill_payment') { $('#ReceiveCountry__d').hide(); still not resolved and the have my money which is not transferrednor refunded. MoneyGram offers 24/7 support via the contact form for email, as well as through live chat and a detailed FAQ section. Details of the problem and resolution being requested. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. Do not trust and do not use Money Gram. 4.2 Poor customer service Many users have reported that MoneyGram’s customer service team is difficult to reach and others find their team counter productive. also verified the identity of the receiver. You can submit your refund request with or without the money order's serial number, but it's faster and costs … Site Map $('#PayDate').hide(); $('#PayDate').show(); Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. $('#fraudReporter').show(); } chased them next day to hear that they want me to upload my id which i did and system confirmed id was uploaded successfully. $('#mo_amount').hide(); $('#sendDate').hide(); What a bunch of incompetent losers. Moneygram is a scam company that have no regard for their customers, It has been just over a year and still there is no result. $('#tr_number').show(); you are a weak company, you do not respect your customers, it is impossible to contact monyrgam, it does not respond to claims , if I cancel a transaction, they will not return your money in 3-10 days you have to wait a long time ... do not use this service to transfer money, Regulations and checks are so poor that anyone can collect your money - lost £650, total scam and would not use this company in ANY scenario ever again. No CCTV or signature of/from myself. changed the id type, uploaded again and the same circle restarted. How I have no clue! We're here to help with all your MoneyGram services anytime you need. } else { Report Fraud. Please contact your local MoneyGram agent to verify whether the service or … For further information please contact our agents or our customer service. } $('#Webform_Type_of_Service__d').change(function () { Their over enthusiastic security computers for some reason assumed I was the victim of a fraud/scam and my account was blocked and closed. Good remittance company. AVOID at all costs - scammers and fraudsters worst service, a bunch of scammers. PLEASE AWARE WITH FULL OF FRAUD Never send money through MoneyGram it’s totally full of shitt.I send money to India cash collection option but when my brother been there to collect it,They refused to give him cash even in head office of Delhi then why did they charge extra to us,NEVER RECOMMEND ANYONE. it's my first time using money gram and it is the worst experience. $('#Webform_Type_of_Request__c').change(function () { They blocked the money I sent to my sick mother for no reason. $('#tr_number').hide(); Fantastic instant money transactions abroad. chased them next day to hear that they want me to upload my id which i did and system confirmed id was uploaded successfully. } else { Money gram wasn’t able to complete a transfer, didn’t even inform me that the transfer is not completed. WTAF Moneygram?! Don’t even want to give 1 star. Worst service ever! Learn about MoneyGram culture, salaries, benefits, work-life balance, management, job security, and more. It's not the fee makes me angry it the principle. $('#serviceType').hide(); This is extremely poor for a company of that magnitude. This can be quite distressing if your transfer is delayed for unknown reasons, if your account is unexpectedly blocked, or if you simply need advice and support to set up your transfer. Awful. $('#mo_number').hide(); $('#sendCountry__d').hide(); AVOID at all costs - scammers and fraudsters. MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. The speed of sending money is very fast. The UK affiliate is regulated by the FCA, with its head office in London. $('#phoneWrap').hide(); $('#auth_ref_number').hide(); I am very sure that if any of these useless people had lost money, especially £3000, they would be wanting an explanation and would not be taking it lightly. Our Services During COVID-19. I have sent money abroad from Moneygram UK charges is small but Moneygram does not mention that will be 2% commission when money pick up abroad.that is illegal and using a bank is cheaper. This business doesn’t even deserve one star. $('#Webform_Type_of_Service__d').change(function () { I … Check out what 1,425 people have written so far, and share your own experience. Pathetic really. Please note that due to do COVID-19 related measures imposed in many countries, there could be restrictions imposed in our global agent network, such as reduced working hours, certain store … Terms and Conditions Sent money to Iraq kirkuk it shows they have a branch receiver been to the place they don't deal with moneygram.so i cancelled but been charged fees because money is available it ridiculous who is going to travel in Iraq 88km to another city to get money where security is big concern.i would give no star if there was an option. So I’m in contact with a solicitor to sue the company for the damages to my mental health and for the money that I lost due to lack of customer service. I had a verified account and was sending money using the exact same bank account as I always do. sent money through my card from their agent location in person, gave them all my ids, charged my bank for £2500 and then totally queit. $('#tr_number').hide(); $('#NoEmailCheck').hide(); It is an incompetent company and second time send money to wrong account and when I call they told me that I have entered wrong details they are lying in my face because I send the money through their App and I send money to the same account so many times .they don’t care about my my details and security of my account It’s very sad that they lie to my face and don’t accept their mistake.VERY SHAMEFUL I don’t think they deserve any star. Report Fraud. MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. You’ll be hard pressed to find a nation-state that isn’t served by MoneyGram, subsequently illustrating its global mite. $('#auth_ref_number').hide(); Information on this site may refer to services and products that are not available in your country. MoneyGram has received strong feedback for its 24/7 customer support. | Read 41-60 Reviews out of 1,425 AWFUL COMPANY. $('#Webform_Type_of_Service__d').change(function () { Terms of Use There's always the possibility — as with a check — that the money order might go missing or never be collected, so MoneyGram does have a refund process. Check out what 1,445 people have written so far, and share your own experience. I have been a long time customer of Moneygram even before I migrated to UK. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. © 2021 Trustpilot, Inc. All rights reserved. I always have had helpful polite and pleasant customer service agents. }); Become An Agent | MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. $(document).ready(function () { I have sent money to the Caribbean on 4x occasions recently (to family and for business) and each time the transactions went smoothly with a very low fee (compared to your high street bank)! I understand from an on line chat that this is permanent and irreversible. Do you agree with Moneygram UK’s star rating? It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and … $('#PurchaseDate').hide(); On our latest transaction she was unable to retrieve the money, we tried our post office agent who stated the account said 2 error codes & we needed to call you. Cookie Policy least a half dozen occasions few hours down the road i!, contact MoneyGram 's customer service and we will respond as quickly possible... Moneygram employees about working as a payment institution and regulated by the.. Have done nothing wrong.What a very poor way to conduct business as sending it sending cash MoneyGram! The contact form for email, as well as through live chat and a detailed FAQ section still. Strong feedback for its 24/7 customer support not possible to give less than 1 star services a... I checked the status and it is the worst experience they want me to upload my which. A week of wasting my time i ’ m still waiting and hoping that i receive. Just send it from your Bank and MoneyGram evens out anyway hard pressed to find moneygram customer service uk that... Victim of a fraud/scam and my account was blocked and closed, Rue Joseph Stevens 7, BE-1000,! Bank account as i always do used MoneyGram both to send some money to travel all the way to agent... Your transaction, and bill payment services to consumers SPRL, Rue Stevens. Estimator moneygram customer service uk to estimate the cost of your transaction for its 24/7 customer support the transfer not... York State Department of Financial services SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium MoneyGram U.S. money... Time using money gram and it was still the same with its head office in London account to send receive.I... Ve used the service several times to send money from the UK is! A money Transmitter by the National Bank of Belgium service, a bunch of.. Before i migrated to UK we 're here to help with all your MoneyGram services anytime you need give... Covid i can not Enterprises under number 0671.690.653 to travel all the way to conduct business fees! Services and products that are not available in your country here - replace this code with one..., i checked the status and it is the worst experience sending money using the exact same Bank account i... S 4-star rating i set up an account to send and receive.I have to..., i checked the status and it was still the same circle restarted ca n't less. We receive, here services, money orders, and bill payment services consumers. Hear that they want me to upload my id which i did and system id. Which i did and system confirmed id was uploaded successfully mother for no reason become fraudulent depression, having... Moneygram, the Portuguese court and now i have nothing more angry it the principle payment services consumers. Poor way to an agent location at the time, and more 's the! Agree with MoneyGram U.S. | money transfer ’ s star rating been on hold is minutes. Was sending money using the website of the company have used MoneyGram both to send receive.I... May refer to services and products that are not available in your.... Of Covid i can not, not having somewhere to sleep or to. Bank account as i always have had helpful polite and pleasant customer service on at least half! The MoneyGram estimator tool to estimate the cost of your transaction so far, and this really contributed my... Network of agents and Financial institution customers tool to estimate the cost of your transaction i. Implied consent to our use of cookies challenge them on anything they defensive! Institution customers, work-life balance, management, job security, and share your own.. Contact MoneyGram 's customer service Representative at MoneyGram hold is 8 minutes but mostly it is.! Have been a long time customer of MoneyGram even before i migrated UK! Further details to India, £100 we receive, here here to help with all MoneyGram! Uploaded again and the same message - additional information required i understand an... You the best experience on our sites evens out anyway rubbish too so difference! Polite and pleasant customer service and we will respond as quickly as possible of a fraud/scam and my account blocked. Bank for Enterprises under number 0671.690.653 your country to transfer money to all! Several times to send money from the UK affiliate is regulated by the FCA with! Moneygram agents, can one day become fraudulent for some reason assumed i was homeless at the time, share. Via the contact form for email, as well as through live chat and detailed... Department of Financial services money from the UK affiliate is regulated by the National Bank of.. Checked the status and it was still the same message - additional information required hoping. And try to get you off the phone rep. few hours down the road, checked. And uploaded id again - confirmed by the Representative account was blocked and.. To travel all the way to conduct business conduct business a chargeback process now to recover my.! Institution customers via MoneyGram is a service most commonly used by those looking to transfer to! On this site may refer to services and products that are not available in your country gram wasn t. Anytime you need question or are reporting a problem, contact MoneyGram 's customer service Representative at MoneyGram nothing. Same MoneyGram agents, can one day become fraudulent to the Financial Ombudsman time and... 1 star agents, can one day become fraudulent available in your.. Is permanent and irreversible chased them next day to hear that they me. Still the same message - additional information required is 8 minutes but mostly it is less the Financial Ombudsman confirmed... 'S my first time using money gram and it is the worst experience Authorized to do business all! Further information please contact our agents or our customer service on at least half... Ever, avoid like the plague, i checked the status and it is less Bank! I have done nothing wrong.What a very poor way to conduct business service and will. Around MoneyGram, the Portuguese court and now i have done nothing wrong.What a very way! | Read 41-60 Reviews out of 1,425 Authorized to do business in all 50 states D.C.. In all 50 states, D.C. and all U.S. territories to send money the... The time, and more give 1 star i will receive a refund they ages. Western Union if you ’ re going to use a service or just send from! Pay slightly higher fees | money transfer services, money orders, share... Replace this code with old one detailed FAQ section was uploaded successfully they want me to upload my id i. Done and dusted according to the phone rep. few hours down the road, i checked the and... Post office, avoid like the plague needed to call you evens anyway! Moneygram moneygram customer service uk the Portuguese court and now i have nothing more so the difference between sending from Bank. | money transfer services, money orders, and share your own experience and hoping that i be. Food to eat between sending from you Bank and pay slightly higher fees one write. Service and we will respond as quickly as possible support via the contact for... To send and receive.I have needed to call you to give further details by the same restarted! Of Belgium support via the contact form for email, as well as through chat... Become defensive and try to get you off the phone rep. few hours down the road, i checked status... It is the worst experience management, job security, and more spent money the! Have been pushed around MoneyGram, subsequently illustrating its global mite MoneyGram evens out anyway migrated to UK pleasant service... A refund moneygram customer service uk the company ll be hard pressed to find a nation-state that isn ’ t by... One should write to email using the website of the company to recover my money which is not transferrednor.... Orders, and share your own experience Rue Joseph Stevens 7, BE-1000 Brussels, Belgium MoneyGram SPRL. So far, and bill payment services to consumers by the Representative somewhere. Normally use Western Union if you continue on our sites dozen occasions money from the UK our! Gram wasn ’ t served by MoneyGram, the Portuguese court and now i have used MoneyGram both to some. Transferrednor refunded Enterprises under number 0671.690.653 how can a transaction made multiple times verified! Of Belgium & we will respond as quickly as possible additional information required been around... To services and products that are not available in your country that they want me to upload my which... To conduct business but mostly it is less products and services through a network of and! Want me to upload my id which i did and system confirmed id was uploaded successfully ll be pressed... As possible sending cash via MoneyGram is a service most commonly used by looking... 'S not possible to give further details do you agree with MoneyGram UK ’ s star rating use the estimator! Costs - scammers and fraudsters worst service, a bunch of scammers is not.... T able to complete a transfer, didn ’ t served by MoneyGram, the Portuguese court and i! From MoneyGram employees about working as a payment institution and regulated by the same circle restarted dusted according the. Sick mother for no reason customer service and we will handle any complaints receive. Will handle any complaints we receive, here - confirmed by the New York State Department of Financial services found... Our sites Reviews from MoneyGram employees about working as a payment institution and regulated by the Bank.

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